HRM Function in Hospitality: An Effective Tool Competition

Offers concise and user-friendly presentation on the importance of using the human resource factor as an effective tool in competition. It is very important to know that the absence of well-trained employee will not only cripple organizational growth but will also damage a nation's image to the outside world. It is for this reason the researcher examined how well the generic functions of the human resource management is being used to build competitive advantage in the hotel industry. The content of this book is a report of the examination of hotels' usage of the generic function of HRM in competition. It discusses the generic functions of HRM, the concepts of competitive advantage and reports on the results of examining ten Hotels in the southern part of Ghana, the author's country of origin. It also highlights the criteria for measuring sustainable competitive advantage through effective leadership.