Service Leadership

Service Leadership

AngličtinaPevná väzbaTlač na objednávku
Hoshmand A. Reza
Taylor & Francis Ltd
EAN: 9781032009629
Tlač na objednávku
Predpokladané dodanie v stredu, 29. januára 2025
208,48 €
Bežná cena: 231,65 €
Zľava 10 %
ks
Chcete tento titul ešte dnes?
kníhkupectvo Megabooks Banská Bystrica
nie je dostupné
kníhkupectvo Megabooks Bratislava
nie je dostupné
kníhkupectvo Megabooks Košice
nie je dostupné

Podrobné informácie

Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.

Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.

Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

EAN 9781032009629
ISBN 1032009624
Typ produktu Pevná väzba
Vydavateľ Taylor & Francis Ltd
Dátum vydania 16. augusta 2021
Stránky 190
Jazyk English
Rozmery 234 x 156
Krajina United Kingdom
Čitatelia Postgraduate, Research & Scholarly
Autori Chung Po; Hoshmand A. Reza
Ilustrácie 11 Tables, black and white; 8 Line drawings, black and white; 8 Illustrations, black and white